On why we need people skills and not systems to hide behind.
After all my studies and reflection I know one important thing. Management can be very boring to most normal people. It is like a passion for some and I would include myself in that group; it’s like fishing or cycling – its a subject that [some] people want to know the detail about and when there is an absence of information then people develop theories to try – some work others don’t – they can them fads. But when did we ever hear criticisms about cycling in the same way we hear about management buzzwords – chances are we don’t (or if we do I don’t hear them).
This brief note reflects on one of the reasons for this. We try to use abstract systems to manage people, instead of using real people skills and trying to understand who people work – they have to be managed by the system.
Princes are not infallible
Remember Charles spoke to plants and Harry wore that ‘Fancy Dress Outfit’.
Prince and Prince2
For the managers out there, you will be familiar with the reference here. Prince (Projects in Controlled Environment) and its successor Prince2 are systematic methods to get things done. In theory.
What I have seen when Prince2 has been used is the sheer volume of needless granular controls. When used in the wrong way – like all Prince2 practitioners seem to be (maybe just the newly initiated) – every aspect of the method is used and this seems counter productive. It certainly seems to put observers off and who are left wondering why we need to do this BS.
Getting to know staff and the dangers of hierarchies
I didn’t and I suffered…
When I was promoted to being a supervisor – I had issues, I had zero confidence and without this I had no way to challenge poor performance constructively or praise people. If people weren’t performing well or blatantly skiving off, I would get all caveman and get annoyed, but never display it, so the only person that suffered was me. Either via stress or reputation as a weak manager.
Experience as in all things, improves performance. I reduced my reliance on worthless and ineffective tools and started to talk to people and guess what – performance improved
“It’s all about people Guv”
One thing that I am constantly perplexed by, is why managers are not schooled in personal psychology and psychology in the workplace. Even a basic awareness of this transforms the newly promoted managers chances of success. Understanding motivations, why people so what they do and what gets them out of bed in the morning: if you know some if this information then you will be a better manager – simple.
Understanding the truth.
Systems mask problems and it takes people to unravel the problems. People can be motivated to improve their workplace, but they need to know why. “It’s your job” and other such comments will not get them flying to the rescue.
Working with the team
Hierarchies can damn performance and morale for all eternity. We are forced to manage by rank, “I have to do this because my boss says so”, not because it is a problem. We are forced to look at this issue this week and another the next when there is nothing wrong, it’s just normal noise of the system.
Everyone knows that ‘the team’ know more than the manager about what is affecting performance at any given time, so why would we not be more inclusive when tackling problems; because the system of management has been so corrupted by systematised hierarchies. These structures constraint performance due to protectionism and jockeying, twas ever thus and it is for the modern manager to break down these barriers (where possible that is).
The blame game
One of the most negative traits of modern organisations is blame, it is always a tactical tool though this will never improve performance. Whether it is a defence measure or an attack tool, blame seldom builds team spirit. I have seen platitudes about “Our no blame culture” and then witnessed the real life when a manager chastises a report for not performing as required (though never explicated).
We cannot hide behind systems
I have done it
I found/discovered management systems – yey! – I had a tool that I could use to get people to perform better. Targets (the tool for weak managers) were the saviour for me at that time.
Why have you missed your numbers this week – work harder!!
Your graph is going up (or down) what are you doing about it??
All this was of course pointless tampering and seldom effective. But it made me feel confident, even though the ‘information’ I was drawing from the data was incorrect (at that time I wasn’t familiar with SPC and the scientific approach to performance improvement (that can really transforms performance).
Wrong, wrong, wrong.
I have seen other people do it too.
Of course others do this, it’s a school of thought in the management game – scientific management – targets, pins, Adam Smith, Henry Ford the whole thing. I think the whole system of teaching managers how to manage others is largely ineffective, I would put the aforementioned DP in front of a class of new supervisors and ask him nicely to show them how to get the best from people.
Oh my God – it’s amber..
Back to Prince2 and the like. It seems that these tools are still riding high at the moment, largely as a result of the fact that the philosophy is driven by government through procurement and jobs relating to this often require Prince2 practitioners. And so it spreads. Any project manager post can normally be seen asking for a Prince2 qualification.
They would know what to do when the project turns from green to amber (RAG status reference).
It seems to me, as a management observer that it is nothing more than emperors new clothes.
We need to know why???
The bottom line for managing improvements (forget managing projects – that is just a series of steps designed to achieve an outcome) is to get the team involved and motivate them. Show the what the can gain by being involved.
But it might take a generation to weed out the prevailing Prince2 zealots.
Charles spoke to plants and Harry wears dodgy fancy dress. Not all Princes are appropriate.
Avoid stressing-out staff
Avoid stressing-out staff and alienating people. See the dirty half-dozen:
Image by nick see via Flickr
1. Don’t sweat your assets
If you pile tasks on the best staff and let weaker ones do less, star employees get irritated and quit, leaving you with a mediocre team.
2. If you value them, set them free
It is madness to appoint executives then second-guess their every decision. Give staff autonomy or they will move to someone who does.
3. Smooth-running wheels still need oil
Don’t spend all of your time on problem staff. If you fail to support good people, they won’t support you.
4. Don’t tell tales
If an employee speaks to you in confidence, don’t betray them.
5. Avoid muddying the waters
Give your staff a remit and let them deliver on it. Failing to brief properly leads to muddled projects and low morale.
6. If it works, don’t fix it
Be careful before you change a system. You need a very good reason to justify altering a process everyone understands.
via Avoid stressing-out staff | Chartered Management Institute.